If you are having difficulty or have questions about your IDT system, please fill out the following form to have a call ticket generated for our Customer Care Department. A Customer Care Representative will respond to your request shortly.

Alternatively, you may call us directly at 1-905-773-9600 and speak with our reception to have a call ticket generated between the hours of 8am and 5pm EST.  For after hours support please submit a ticket here or email support@idttime.com and we will respond shortly.

PLEASE NOTE: If you are an Employee, you will need to contact your Manager for assistance. This includes browser support, password resets and login related issues.

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